Shipping, Cancellation, Replacements & Refunds Policy

At GEMINO, we take immense pride in the craftsmanship, authenticity, and quality of our products.

Each piece is thoroughly inspected before it leaves our facility. As a standard practice, we do not accept returns or offer refunds for changes of mind. However, in the event of a genuine discrepancy, defect, or damage, we protect our customers through our dedicated Replacement and Refund channels outlined below.

I. Cancellation Policy

In case there is an order cancellation; please do so before it is shipped. Once the product is shipped it can not be cancelled using our website.

II. Product Replacement Policy

If you receive an item that is compromised, our primary policy is to issue a fresh product replacement at no additional cost to you.

A replacement will be accepted only and only if it meets one of the following criteria:

1. Damaged Product: The item is received in a physically broken or damaged condition.

2. Wrong Product: The incorrect item was delivered.

3. Missing Item: An item is entirely missing from the delivered package.

III. Mandatory Requirements to Initiate a Replacement

To qualify for either a Replacement, customers must strictly comply with the following four mandatory requirements:

1. In-Person Unboxing Video (Mandatory) When your package is delivered, you must record a clear, continuous unboxing video in the immediate presence of the courier executive. If the product is found to be broken, damaged, or incorrect, the discrepancy must be captured in this video, and the replacement must be initiated immediately at that exact time.

2. Unused & Unwashed Status Due to the personal nature and strict hygiene standards of our products, any item submitted for a replacement must be completely unused, unaltered, and unwashed.

3. Original Tags & Packaging The product must be returned in its original, uncompromised packaging with all protective materials, boxes, and tags firmly in place. Items missing their original tags will be automatically rejected.

4. Official Submission to Support Once the above criteria are met, please email the untampered unboxing video to our dedicated team at support@gemino.in. You must include your provided Invoice Number in the email.

IV. Refund Policy

We only initiate a refund under the exact same qualifying conditions required for a replacement (listed above). A refund will only be processed if a replacement for the exact same item is out of stock or unavailable. A refund request will be approved only and only if:

1. The delivery meets the mandatory verification conditions (Damaged, Wrong, Missing, or Defective product).

2. The product has been successfully cross-verified by our backend support team.

3. Once approved, the refund will be credited back to your original mode of payment or bank account within 7-10 working days.

Please Note: The return/exchange policy for any product is subject to change without prior notice.